You can request a return or exchange for the products you purchased!
Contact us via WhatsApp: +541162826494 or by email at [email protected] to request a return or exchange.
General Considerations:
To exchange for size, the product you return must be in optimal condition and in the box as it was delivered.
The analysis team will be responsible for evaluating the condition of the returned product.
Exchanges are subject to stock availability.
Shipping costs for exchanges and returns must be covered by the buyer.
Calistenia Zona Norte has a maximum period of 30 days to process the exchange if approved by the analysis team.
Damaged, broken, non-functional products, products missing accessories, or those that have been tampered with will not be accepted for exchange or return.
If the return is approved by the analysis team, Calistenia Zona Norte has a maximum period of 10 days to refund the money once the product is returned.
Returns can only be made within 15 days of the product's delivery to the buyer; exchanges can only be made within 5 days of the product's delivery to the buyer.
In case of manufacturing defects or functionality issues, our analysis team may request additional information from the buyer to determine the causes of the defect. In such cases, it is important to wait for the team's resolution, which must not exceed 20 days after receiving the product.
Transparency and truthfulness are two principles that must be respected by both the buyer and the seller.
For international shipments outside of Argentina, the deadlines mentioned above may be doubled.
Services such as Online Programs cannot be returned and/or exchanged
